Chris Greenough
Chris Greenough
I have a passion for problems… Particularly solving them. Over the past decade, my award-winning strategies have helped enterprises think differently about CX in today’s digital world. Today, I'm currently the CMO for Everise, co-founder of Hyperlab (now Everise DX), and a father-in-training.
5 Reasons You Need A Perfect Product Experience
In a competitive market, creating a near-perfect product experience is critical to building customer loyalty and trust. But creating a perfect experience is easier said than done. When...
Why Flexshoring is the Future of Outsourcing
Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the...
How eCommerce brands can fight fraud and improve their customer experience
Economically, 2020 is proving itself to be one of the most trying years in over a decade, as for the first time in sixty...
Why incubating innovation is vital to a post-pandemic recovery
Who could have predicted that 2020 would have unfolded the way it has? Everyone has had to adapt their business in ways nobody could...
10 CX Obsessed CEO’s who are People-first
Customer experience is one of the top motives that influence people when making the decision to buy something, or not. Consumers no longer base...
3 Ways To Effectively Reduce Call Volumes
In every contact center, there’s at least one interaction that support agents tend to have over and over. It’s that issue the agents have...