Chris Greenough

Why Flexshoring is the Future of Outsourcing

Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining...

How eCommerce brands can fight fraud and improve their customer experience

Economically, 2020 is proving itself to be one of the most trying years in over a decade, as for the first time in sixty years, the International Monetary Fund projects zero economic growth in Asia for the first time in sixty years. Businesses are...

Why incubating innovation is vital to a post-pandemic recovery

Who could have predicted that 2020 would have unfolded the way it has? Everyone has had to adapt their business in ways nobody could have planned. Uncertainty has become the environment we must learn to thrive in. But, necessity is the mother of...

10 CX Obsessed CEO’s who are People-first

Customer experience is one of the top motives that influence people when making the decision to buy something, or not. Consumers no longer base their loyalty on price or product; in fact, 86% of buyers are willing to pay more for greater customer experience....

3 Ways To Effectively Reduce Call Volumes

In every contact center, there’s at least one interaction that support agents tend to have over and over. It’s that issue the agents have handled so many times, they can essentially walk through it in their sleep. Typically, these issues are resolved one-by-one, addressing...

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