Chris LaVictoire Mahai is co-owner and managing partner of Aveus, a global strategy and operational change firm. She is also an author. In her book, ROAR, Chris explores what it takes to drive the best possible customers and business performance outcomes through the lenses of speed, predictability, flexibility and leverage.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.