Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
Small businesses and the importance of outstanding customer service
Although it is very convenient to shop online, many customers still enjoy the experience of touching merchandise and browsing in a brick and mortar...
When businesses decide to neglect customer service
Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as...
The importance of customer service in city government
The non emergency city and local call centers of 3-1-1 are a popular one-stop shopping conduit for citizens to report or question issues relating...
Book Review: Roadmap to Revenue
I just finished reading Roadmap to Revenue: How To Sell The Way Your Customers Want To Buy (Amazon.com link). The book was written by...
Is British Airways providing better customer service or are they stalking you?
British Airways has initiated a new customer service program called "Know Me." The company claims the iPad based system is intended to proactively recreate...
How to improve customer service in the digital world
Wachovia turned into Wells Fargo in March 2011. The conversion had been going on since 2008, and Wells Fargo promised to become more environmentally...
Getting back to the basics of effective customer service
In one of the most successful self-help books, The 7 Habits of Highly Effective People, author Stephen Covey identifies the elements truly effective people...
Transportation Security Administration criticized for poor customer service
It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to...
Google enters into customer service industry with Trusted Stores Program
Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and...
Employ more customer service options to provide a concierge level of excellence
It's not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted...
How to treat bad comments on social media sites
Social media customer service is the quickest way for organizations to handle customer complaints, but it's for all the world to see and can...
Take lessons from the leaders in customer service
If I have a problem with Comcast, I am obligated to call their toll-free number and begin the maze of selecting the right option....
Building a business culture to deliver the best customer service
A strong business culture that is aligned with superior business goals outperforms their competitors by light years. These are the organizations who have figured...
How to keep your customers from leaving you
A surprisingly high statistic from the Research Institute of America (RIA) states an average business will never hear a word from 96 percent of...
What Mickey Mouse can teach us about customer service
It's the Disney Institute's 16th birthday, and as with all Sweet Sixteen parties, it's a chance to celebrate successes and see how the pixie...
Book Review: The Welcomer Edge: Unlocking the Secrets to Repeat Business
I recently finished reading The Welcomer Edge: Unlocking the Secrets to Repeat Business by Richard R. Shapiro who is the founder and President of...
Sending flowers and customer service
Mother's Day is coming, and with that comes the busiest day of the year for florists. Many of us order our flowers over the...
Social marketing 101; respond to your customers about social issues too
Does your organization have a Facebook page where a customer can either "Like" or become "Friends"? Nowadays businesses are either riding the social media...
Medicare forcing hospitals to improve their customer service
In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year's Medicare push for improved...
Home builders stepping up customer service in tough market
Here in sunny South Florida, real estate is booming again, but there are definitely new rules when it comes to new construction. Builders who...