Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
Why do customers want to keep coming back?
There's only one chance to make a great first impression; that very moment you turn a customer off when something goes awry is the...
Zappos customer service ‘core values’ sets record for longest call
Zappos' Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains...
How to ‘WOW’ customers at a buffet
The luxurious and extravagant hotel on the island of Palm Beach, Florida touting two turrets with waving flags reminiscent of a Roman palace immediately...
Counting down holiday shopping days: Great customer service needed
The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes...
How to survive customer service blunders in the world of social media
I heard the term "social vampire" in 2005 when it referred to a person who more or less attached them self to someone and...
Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast
Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant's best food and service. In a resort area such...
Would your customer service entice me to buy from your organization?
Have you ever walked into a business that genuinely made you smile and didn't act as if you were obligated to buy something? Most...
Customer service is not an option for medical and dental practices
Medical and dental practices should provide their patients with positive customer experiences; after all aren't we as patients still consumers who pay for services...
How customer service excels during disasters
With over two million customers without power because of Hurricane Sandy, is it within the realm of possibilities that we can expect customer service...
Building a successful business requires customer loyalty
Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of...
Building a better customer service experience with expert branding
We all know who our favorite designers are, our favorite beverages, and our favorite services. That doesn't happen by chance, but rather this branding...
Providing the customer service that your customers deserve
Shopping for products and services are no longer defined by the hours between 9:00 a.m. and 5:00 p.m. The Internet provides convenient and easy...
Celebrating National Customer Service Week by honoring the best
It's no coincidence that National Customer Service Week is celebrated this late on the calendar; it's the unofficial launch of the biggest shopping experience...
Lack of professionalism from airline attendants reflects badly for customer service
Last week American Eagle flight 3823 leaving Kennedy Airport and heading to Washington, D.C. was delayed for hours because two flight attendants got into...
Work on customer loyalty to build business
There's more to sustaining and building a business than just providing products or services. Our competitors are always within inches of grabbing our customers...
A few lessons learned from new PayPal president David Marcus
David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze...
Customer service agents are also sales people
Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents...
The need to improve customer service in our schools
A Florida teenager was absent from school for an extended period of time because of a life-threatening illness. Her mother continuously asked the school...
How ramping up customer service is paying off for Home Depot
Years ago when contractors were so busy building houses, supply giant Home Depot paid a lot more attention to the builders than to the...
Dealing with the frustrations of poor customer service
It's no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. We dream of...