Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
What customers need to do in order to get companies to listen to their complaints
Even nice customers get angry. It can happen to any organization, and figuring out the best ways to respond and satisfy your customers can...
Received lousy customer service? Complain about it on Gripevine
Beyond the long arms of social media where we frequently address our complaints to organizations that have "done us wrong," enters another new kid...
Think, think, think about improving customer service
Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Businesses...
Americans changing banks because of fees and poor customer service
Market Watch issued a press release earlier today about studies done by Intellishop and Rate Watch citing credit unions and small community banks missing...
U.S. airlines improving customer service?
The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. Travelers are always interested in...
What Two and a Half Men Can Teach Us About Customer Service
Customer service isn't an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer...
Does America run on “Dunkin’ Donuts”?
Brands Keys Customer Loyalty Engagement Index sets Dunkin' Donuts as number one in customer loyalty for the coffee category. Second only to oil production,...
Are mobile devices serving customers properly?
Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone. AT&T sold 9.4 million of...
The silent exit of poor customer service
Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. According to...
Best Buy customer service still at odds
Best Buy just can't get it right, and customers continue to complain. Even the company's promotion on used videos this weekend piled up consumer...
Customers not feeling “a little love back from Starbucks”
Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. The previous rewards...
You only have one chance for a great first impression
Making a really poor first impression with your customer is almost a guarantee that you can wave goodbye to business in the future, and...
Auto insurance companies working on their customer service experiences
Automobile insurance companies are going all out to please their customers. Once upon a time we just called the insurance agent our parents dealt...
Continental employees go out of their way to help stranded pooch
The airlines seem to frequently score high grades in the customer service rudeness polls, but every once in a while we need to acknowledge...
Online shopping demand troubles frustrate Yule shoppers
Just days before Christmas, Best Buy canceled online orders dating back to November because it ran out of some of the hot merchandise. Target's...
Check out lines getting to be more customer friendly
There's a December 25 deadline, so it's not really optional whether or not we want to wait at a checkout line – that is...
Complain constructively for better customer service
In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service...
Airports and excellent customer service – can it really be?
The next time you're sitting in one of those impossibly uncomfortable hard plastic seats at Newark International Airport and you see a suggestion box...
Poor customer service results in long term brand damage
American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian...
Has the holiday shopping season started off with quality customer service?
Black Friday and Cyber Monday certainly hit the news. Between the deals that started Thanksgiving night when the turkey was barely off the dining...