Eric Camulli
Eric Camulli
As Vice President for 7signal, Eric is focused on helping organizations bring high quality and highly productive experiences to people using Wi-Fi networks everywhere. In today's connected economy, our dependency on robust, reliable Wi-Fi is paramount. Eric is dedicated to ensuring that companies deliver peak wireless performance so that they can compete in a marketplace exploding with wireless devices.
Why a Conversation Bridge Will Eventually Replace Your Toll Free Number
Coming up through the ranks is a huge generation, bigger than the baby boomers, that we affectionately call the millenials. No need to bore...
What Is Your Contact Center’s Mobile Strategy?
Mobile strategy for the contact center refers to your company's plan to leverage emerging mobile technology in order to improve customer service and cut...
Speak To Your Customers…Before They No Longer Can Speak!
We talk to each other using our voices less and less these days. In fact, a thousand years from now our vocal chords might...
So what good is Twitter anyway?
You've probably read a lot of "how to" guides over the past year about using Twitter. First, there's listening to the conversation, then there's...
Is Facebook the new AOL?
Remember back to the mid-90's when AOL was King of the Internet? In fact, many people thought AOL was the Internet. AOL had...
I applaud the concept, but is Lucyphone causing more harm than good?
Lucyphone has gotten some good publicity over the past few months for putting consumers in control of whether or not to remain on hold...
Moving Customers “Safely” from Self-Service to Live-Service
It's a fact that self-service transactions cost a fraction compared to connecting customers to live-service. It's the major reason why self-service is an important...
Self-Service: A Bridge Too Far?
There are over 20,000 dry cleaning facilities in the United States. Some people like ironing their own shirts, but others enjoy the convenience and...
Better Keep Your Ex-Customers Loyal!
Huh? …You may be thinking that the title of this entry makes no sense. Why should you care about former customers who packed up...
No Excuses! Time to Leverage Social Media Technology in Customer Service
Early in 2008, Starbucks Coffee Company launched MyStarbucksIdea.com—a social network where users can tell the corporation and each other about ideas for creating a...