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Bruce Dresser

Bruce Dresser
Bruce Dresser is chief marketing officer for Echopass Corp., the experts in on-demand, always-on, hosted contact center solutions. Learn more about Echopass at www.echopass.com.

Extending Existing Infrastructure with Hosted Contact Center Solutions

Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are...

Simplify Contact Center Ops, Maximize Customer Satisfaction

In today's gurgling economy, companies are under more pressure than ever to ensure their customers remain satisfied. Increasingly, customer service improvements hold the key...

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