Security Professional; Board Member - Sydney City Bomb Squad; Business Owner; Director of First Impressions; Past President of the Rotary Club of Crows Nest; Mentor Raise Foundation; Downhill Skateboard Racer; World Champion Football Player (World Masters Games 2009); CRM Super User
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.