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Bridget Duffy

Bridget Duffy
Bridget Duffy, MD, is the Chief Medical Officer of Vocera Communications, which is widely recognized for developing smarter ways to collaborate and connect care teams, patients and families. Dr. Duffy is also the co-founder of ExperiaHealth and the Experience Innovation Network, which were established to help organizations rapidly design and deploy innovations that restore the human connection in healthcare and improve patient, staff and physician loyalty. As the leader of the patient experience movement and the first Chief Experience Officer (CXO) in the country at the Cleveland Clinic, Dr. Duffy has spent more than 20 years defining the components of an optimal healing environment.

Differentiating on the Human Experience to Drive Customer Loyalty and Growth

In an era that challenges healthcare organizations to do more with fewer resources, patient experience is often considered an add-on. However, in an increasingly...

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