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Alan Hubbard

Alan Hubbard
NTI
Alan W. Hubbard, COO, the National Telecommuting Institute, Inc (NTI). NTI was founded in 1995 in Boston, Massachusetts and is a 51(c)(3) nonprofit disability organization. NTI's identifies and develops work-at-home jobs for Americans with disabilities.

How can Unified Communication add value in the Contact Center?

Alan Hubbard -
Over the last several years we’ve seen a number of companies re-brand themselves as UC vendors. The vendors have focused their products in one...

What do I need to train my virtual contact center agents?

Alan Hubbard -
The success of your virtual agents depends on more than just the skills and aptitude your selection and hiring process confirms. Training them on...

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