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Alan Hubbard

Alan Hubbard
Alan W. Hubbard, COO, the National Telecommuting Institute, Inc (NTI). NTI was founded in 1995 in Boston, Massachusetts and is a 51(c)(3) nonprofit disability organization. NTI's identifies and develops work-at-home jobs for Americans with disabilities.

How can Unified Communication add value in the Contact Center?

Over the last several years we’ve seen a number of companies re-brand themselves as UC vendors. The vendors have focused their products in one...

What do I need to train my virtual contact center agents?

The success of your virtual agents depends on more than just the skills and aptitude your selection and hiring process confirms. Training them on...

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