Andy Green is a Director of The Customer Framework. Andy specialises in blending socially enabled customer management strategy with the practical design and delivery of implementation programmes which deliver real and sustainable financial benefit. He has led Customer Management programmes, as both a client and a consultant, in many industry sectors including travel & hospitality, telecoms, manufacturing, financial services, luxury, CPG, pharmaceuticals and retail.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.