Andrea Ihara leads Enterprise Sales, Sales Management, and Sales Staff training at UP! Your Service. She has 25 years of experience leading sales teams in multiple industries including Fortune 500 corporations. Andrea is a hands-on, shirt-sleeves up manager; driven, energetic and enthusiastic with deep understanding of the key drivers for UP! Your Service clients and sales initiatives.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.