Agi Marx
Agi Marx
I am a regular contributor on the subject of Customer Experience, Sales Enablement, AI driven SaaS solutions and more. With 17 years of international marketing comms and content writing experience, I now work for Pitcher; the leading Super App for sales enablement and customer engagement.
How to improve sales effectiveness with guided selling
Over the last four years, more than half (51%) of top-performing companies have either turned to or plan to use Artificial Intelligence (AI) powered...
Why use omnichannel marketing to increase customer experience and sales effectiveness?
Image credit: Adobe Stock In many ultra-competitive markets and industries, and particularly for large enterprises, omnichannel marketing is no longer a remote, vague idea, or...
5 ways to increase the ROI of your sales enablement efforts
Image credit: Adobe Stock Making the sales process easier and quicker while helping your sales team to achieve their goals will free up more time...
How to leverage your customer insights for growth in 2019
Source: Shutterstock. If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC)...
Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?
Source: Shutterstock. Do you have a lot of customer feedback collected but don’t know exactly what to do with it? Maybe you’re debating whether to…
Customer retention analytics: 5 strategies to reduce churn with data
Source: Shutterstock. Think customer loyalty programs are all about getting generic discounts, points and rewards? Think again. That was the old school way of doing...
Voice of the customer: Why you need it and how to start your VOC program
Source: Shutterstock. In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers...
Why invest in the Net Promoter Score?
Source: Shutterstock. Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS...
8 leadership strategies to create a high performing team
Source: Shutterstock. As a business leader, you want a high performing team that is there no matter what. Needs no drilling, committed to the job,...
How to combine science and emotion for Customer Experience success
Source: Shutterstock. Recently we spoke to Customer Experience (CX) legend Maurice FitzGerald, the former VP of Customer Experience at HP, author of 4 books on...
Deep-dive into customer feedback for 4 luxury brands – what can they improve?
Source: Shutterstock We’ve used the AI powers of Thematic to see whether we can find any juicy insights in customer feedback, and here’s what...
2 things your business needs to support customer retention
Source: Shutterstock There are a few things you can build into your business model to simplify customer retention in the long term, apart from the...
How to influence mangers for Voice Of Customer: speak in your stakeholder’s language
Source: Shutterstock 9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC)...
Top 5 tips to prevent customer churn from keeping you up at night
Source: Shutterstock How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over...
6 ways to customer retention – with the least effort, most impact
Source: Shutterstock How to achieve a high customer retention rate? It’s pretty much common knowledge: To achieve the most impact, work on the 20% that...
10 insider customer experience tips, according to Shep Hyken
Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry wide circles, but in case you’re not familiar...