Agi Marx
How to leverage your customer insights for growth in 2019
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If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC)...
Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?
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Do you have a lot of customer feedback collected but don’t know exactly what to do with it?
Maybe you’re debating whether to hire...
Customer retention analytics: 5 strategies to reduce churn with data
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Think customer loyalty programs are all about getting generic discounts, points and rewards? Think again. That was the old school way of doing...
Voice of the customer: Why you need it and how to start your VOC...
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In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers...
Why invest in the Net Promoter Score?
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Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS...
8 leadership strategies to create a high performing team
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As a business leader, you want a high performing team that is there no matter what. Needs no drilling, committed to the job,...
How to combine science and emotion for Customer Experience success
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Recently we spoke to Customer Experience (CX) legend Maurice FitzGerald, the former VP of Customer Experience at HP, author of 4 books on...
Deep-dive into customer feedback for 4 luxury brands – what can they improve?
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We’ve used the AI powers of Thematic to see whether we can find any juicy insights in customer feedback, and here’s what...
2 things your business needs to support customer retention
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There are a few things you can build into your business model to simplify customer retention in the long term, apart from the...
How to influence mangers for Voice Of Customer: speak in your stakeholder’s language
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9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC)...
Top 5 tips to prevent customer churn from keeping you up at night
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How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over...
6 ways to customer retention – with the least effort, most impact
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How to achieve a high customer retention rate? It’s pretty much common knowledge: To achieve the most impact, work on the 20% that...
10 insider customer experience tips, according to Shep Hyken
Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry wide circles, but in case you’re not familiar...
