Agi Marx

Voice of the customer: Why you need it and how to start your VOC...

Source: Shutterstock. In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers...

Why invest in the Net Promoter Score?

Source: Shutterstock. Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS...

8 leadership strategies to create a high performing team

Source: Shutterstock. As a business leader, you want a high performing team that is there no matter what. Needs no drilling, committed to the job,...

How to combine science and emotion for Customer Experience success

Source: Shutterstock. Recently we spoke to Customer Experience (CX) legend Maurice FitzGerald, the former VP of Customer Experience at HP, author of 4 books on...

Deep-dive into customer feedback for 4 luxury brands – what can they improve?

Source: Shutterstock We’ve used the AI powers of Thematic to see whether we can find any juicy insights in customer feedback, and here’s what...

2 things your business needs to support customer retention

Source: Shutterstock There are a few things you can build into your business model to simplify customer retention in the long term, apart from the...

How to influence mangers for Voice Of Customer: speak in your stakeholder’s language

Source: Shutterstock 9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC)...

Top 5 tips to prevent customer churn from keeping you up at night

Source: Shutterstock How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over...

6 ways to customer retention – with the least effort, most impact

Source: Shutterstock How to achieve a high customer retention rate? It’s pretty much common knowledge: To achieve the most impact, work on the 20% that...

10 insider customer experience tips, according to Shep Hyken

Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry wide circles, but in case you’re not familiar...

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