Lisbon, Portugal, February 18th, 2008 – Altitude Software, a leading independent contact center solutions vendor, today announced that it has received ISO 9001:2000 certification for its global technical customer assistance operations in the 18 offices it currently operates around the world.
Gastão Taveira, Altitude Software CEO, stated “The customer really is front and center at our business. So we made a priority of successfully audit what matters most to their operations: our ability to provide high quality day to day, reactive and proactive Customer Assistance. To our knowledge, very few vendors in this industry have achieved this certification with a clear focus on global customer support operations”
The International Organization for Standardization’s (ISO) 9001:2000 certification demonstrates an organization’s commitment to quality-of-service standards and processes. Contact Centers rely on Altitude Software solutions for the delivery of business-critical applications, and on Altitude Software services to provide the highest quality of support.
“Altitude Software has successfully implemented, maintained, and continuously improved its Quality Management System (QMS). Altitude’s certified quality management system bolsters their continued commitment to customer service, reliability, and industry-leading products and solutions”, said Sandra Matias, Operations Manager at SGS.
For customers in regulatory-driven industries, such as government, telecommunications, financial services and healthcare, certification gives added assurance that Altitude Software can meet their highest standards.
“This milestone is a clear signal that we are aligned with the best practices in the market and that our Customer Assistance organization underwent a very strict evaluation process” said José Burnay Fonseca, Senior Vice President for Customer Assistance at Altitude Software. “Our driver is to further increase customer satisfaction by delivering world class customer assistance services”.
The ISO 9001:2000 standard specifies Quality Management System (QMS) requirements focused on an organization’s ability to meet and improve upon customer satisfaction and quality requirements. As part of the certification process, Altitude Software established its own QMS to ensure the worldwide customer support organization continued its long-standing commitment to customer satisfaction. By identifying areas for improvement, creating recommendations to resolve identified gaps, and executing against these recommendations, Altitude Software is ensuring that it has the global processes necessary to consistently improve service quality on a regular, quantifiable, and demonstrable basis.
