Leading Telecoms Applications Supplier releases solution that allows network operators to deliver next generation flexible, effective service to Call Centres
Belfast, United Kingdom, 29 May 2007 – Aepona, the leading supplier of Service Network products and solutions to telecoms operators worldwide, today announced its solution for next generation Call Centre Control, C3.
Call Centre Managers need to have the ability to react quickly to changes in call patterns. Disaster recovery, higher than expected response to marketing campaigns, staff shortages can all require immediate restructuring of call flows. The worst case scenario for the Call Centre manager is overload in one location with spare capacity availability in another, and no way to spread the load.
The Aepona Call Centre Control Service is designed to prevent exactly this waste of resources by not only allowing the call centre manager unprecedented flexibility in how calls are routed, but also giving the tools to rapidly change routing plans to cope with circumstances as they arise.
The Call Centre Control service is owned, operated and branded by the Network operator, and sold as a value-added service by the network operator to its call centre customers
“The Aepona Call Centre Control service provides network operators with a clear opportunity to deliver real value to their Call Centre customers and clearly differentiate from their competitors” says Michael Crossey, VP Marketing at Aepona. “With powerful traffic based routing, time based routing and disaster recovery capabilities, the C3 service delivers unprecedented control to the Call Centre Manager and drastically reduces the operational load on the Network provider”
The Call Centre Control application is currently undergoing field trials and will be Generally Available on May 30.
