A customer service solution (soul-ution, actually)


Share on LinkedIn

When I boarded the commuter ferry on Saturday, it seemed unusually crowded. A crew member explained: “We have a capacity crowd — about 2,500 souls — aboard on this crossing.”

Think about that: Not passengers. Not customers. Souls.

Now, I have scientist friends who have dissected the human body and found nowhere for the soul to reside. And believe me, I’m not getting into that debate.

But from my more limited platform –business and customer service — I like the implications if we start thinking of your customers as “souls.” And then do our best to salve them.

Republished with author's permission from original post.

Micah Solomon
Micah Solomon is a customer service consultant and trainer who works with companies to transform their level of customer service and customer experience. The author of five books, his expertise has been featured in Forbes, Fast Company, NBC and ABC television programming, and elsewhere. "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here