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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 92
Customer Strategy
Don’t Bother Me With Social Media–I Have to Sell Something!
Andrew Rudin
-
July 16, 2008
How Do Digital Cameras and B2B Marketing Automation Tools Drive Similar Behavior?
Brian Steel
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July 16, 2008
Consider Consumers’ Tastes in a Down Economy
Alan See
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July 15, 2008
Web 2.0 Isn’t Just for College Kids, Anymore
Olga Botero
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July 14, 2008
Make IT a Brand Enhancer, Not a Brand Destroyer
William Band
-
July 14, 2008
If Analytics Isn’t Your Core Strength, Turn Your Data Over to People Who Can Tell You All About Your...
Michael Caccavale
-
July 14, 2008
One “Touch” Over the Line: How Many Contacts With Your Customer Is Too Many?
Dick Lee
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July 11, 2008
Salesmanship and Empathy: Tune In to the Buyer’s Point of View
Jeff Blackwell
-
July 9, 2008
Technology Is Important to Exceeding in Sales, but the Question Is “How Important?”
Barry Trailer
-
July 8, 2008
Ten Ways to Beat the Recession
Shaun Smith
-
July 8, 2008
Don’t Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse
Jim Barnes
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July 8, 2008
How Is a Demo Like a Newspaper Article?
Peter Cohan
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July 7, 2008
Technology Needs to Enable, Not Inhibit, Excellent Service
Shaun Smith
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July 7, 2008
What Does It Mean When a Customer Stops Buying Pasta Sauce?: EBM Sparks Up Direct Marketing
Dan Smith
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July 7, 2008
Manage Your Data Well, and Your Service Contracts Will Increase Your Revenue Stream–and Your Customer Focus
Scott Herron
-
July 7, 2008
Kroger Loyalty Card Could Save Your Life
Randy Saunders
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July 5, 2008
Social Networking: What Are People Being Social About?
John Todor
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July 4, 2008
The Curse of the “Slow No”
Bob Apollo
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July 2, 2008
Don’t Add Insult to Injury: Make It Right or Do Not Bother
Barry Goldberg
-
July 1, 2008
How Do You Keep “Dead” Customers Alive?
Chris Stiehl
-
July 1, 2008
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