Adrian Swinscoe

Is Nick Clegg about to learn a big lesson about leadership and partnerships?

Here in the UK this weekend, the Liberal Democratic conference kicks off and runs for the next four days in the face of falling...

Delivering Happiness

I read this book recently and it blew me away. It has taken the US by storm and made it to Number 1 on...

Improve customer service by getting back to basics

I was talking to a roomful of business owners today about ‘Growing your business through your customers and better service’ and during the presentation...

Are your customers your teachers too?

I started my career as a teacher, teaching economics, business and mathematics, and during my (short) career as a teacher I learned...

What can modern business learn from the Little Black Dress?

I was reading the book Rework by the guys over at 37signals.com the other day and p.83 struck me.  On that page they were...

What can we learn from pyramids about improving communication and writing proposals?

What can we learn from pyramids about improving communication and writing proposals? Well, nothing really. However, Barbara Minto an ex-McKinsey consultant did write a book a...

Customer experience: Make it easy and then surprise me

Customer experience: Make it easy and then surprise me In a post I wrote in early August (Delight is over-rated, less customer effort is better)...

Measuring employee engagement – don’t overthink it

Employee engagement is one of the key elements of building a successful and thriving business. It’s the bed-rock of getting things done, great customer...

Social media is not free

This post follows on from a post that I wrote a couple of weeks ago called Social Media: Are you a chicken or a...

Lessons about growing your business from a VW camper van

I’m now back after being away for a week and I wanted to share a couple of reflections about what I learnt from our...

Time Management: 3 tips on managing your time to be more successful

One of the things that I often hear when speaking at events, working with clients or out networking with business colleagues is….. ‘That’s all well...

Are you asking your customers or people to do things that you would not...

I was reflecting the other day on something that my father said to me more than 25 years ago when I asked him about...

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