Wounded but Alive – Surviving Zappos Fun Experiences


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I was at Zappos HQ today delivering an advance copy of The Zappos Experience book to Tony Hsieh and colleagues (the book will hit bookstores by Oct 15th). Honestly, I was minding my own business when I became a casualty of an errant foam dart flying across the Zappos Insights work area. You have to understand that I was so ill equipped for battle that I had to recycle the weapon that struck me to actually initiate a counter attack.

As the laughter subsided, I asked myself how I got so involved in the type of game I might have played as a child or with my children. How can anything get done with all this falderal? Having worked closely with Zappos staff for years now, I can tell you that work made fun gets done and the passion and drive of Zappos employees are second to none.

Zappos leadership has challenged the notion of work/life balance and in it’s place focused on work/life integration. Why do we need to leave work to come alive? Next time I visit Zappos I will be well-armed with multiple forms of foam weaponry and I’ll also expect to have a massively enjoyable productive day as I did today!

Are you having fun yet? If not, your customers probably aren’t either!

Republished with author's permission from original post.

Joseph Michelli, Ph.D.
Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.


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