Wireless Matrix Partners with TOA Technologies


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Industry Leaders Combine GPS Applications with Mobile Workforce Management Software


June 9, 2009

Wireless Matrix Corporation (TSX: WRX), a leader in mobile resource management (MRM), today announced a joint marketing agreement with TOA Technologies. TOA is an on-demand software provider that manages mobile workforces, automating everything from routing to planning, scheduling to dispatch, and communicates time of arrival to customers waiting at home for service appointments or deliveries. By integrating TOA’s mobile workforce management solution with Wireless Matrix’s FleetOutlook®, customers can marry GPS data from Wireless Matrix with TOA’s solution to provide real-time information to track service fleets and increase productivity.

“TOA Technologies is a tier-one provider of mobile workforce management applications that put customer satisfaction at the forefront,” said Rich Carlson, CEO and president, Wireless Matrix. “TOA Technologies is solving one of the service industry’s toughest challenges – the four-to-eight-hour wait window. The addition of real-time location-based data and ancillary functionality from Wireless Matrix promises to create a much more powerful value proposition that will play across many industries, from cable and telecommunications to broadband, satellite, utility and home services.”

TOA Technologies’ ETAdirect Solution Suite combines integrated field service and appointment management tools into one web-based, on-demand application. ETAdirect delivers a flexible and efficient mobile workforce management system that is revolutionizing the on-site service, delivery and installation process with a customer-centric approach.

This patent-pending predictive technology analyzes every aspect of the service delivery process to precisely determine service times. And the ETAdirect Solution Suite provides real-time appointment tracking along with proactive customer updates through automated calls and text messages.

Wireless Matrix’s FleetOutlook , a web-based application, provides management and fleet operators with 360-degree visibility into their operations via comprehensive reporting, exception-based alerts, nearest vehicle search and an interactive mapping interface. By combining GPS data with ETAdirect, dispatchers will now have real-time location-based data to optimize customer service, scheduling and routing.

“TOA is all about time. Time management, time efficiency and respect for customer time. We put an end to customers waiting all-day for a service tech, while helping companies save millions each year in operating costs,” said Yuval Brisker, CEO of TOA Technologies. “By integrating our ETAdirect solution with Wireless Matrix, we’ll be able to provide our clients with the most precise real-time location information within our application and further enhance the fastest, most flexible and effective routing and scheduling system available on the market today.”

The integration of the two companies’ products will deliver a wealth of management information to joint customers, including schedule compliance, work order information, time sheet verification, alerts and reports. The result – increased customer satisfaction and field service productivity gains.


About Wireless Matrix:
Wireless Matrix provides enterprise-class wireless data solutions for business-critical mobile and remote asset operations. The company delivers real-time data services across cellular, satellite and WiFi networks; a variety of modems and hardware platforms; and transportation applications that increase productivity and reduce operating expenses with service fleet operations. Wireless Matrix is headquartered in Reston, VA, and has offices in San Francisco, CA, and Burnaby, British Columbia. For more information visit www.wirelessmatrix.com .

About TOA Technologies:
The leader in Software-as-a-Service (SaaS) solutions focused on managing mobile workforces, TOA Technologies, for the first time, brings global enterprises a holistic approach for Customer Service Management, which enables a dramatically enhanced customer experience. With a quick time to market and web-based flexibility, TOA’s ETAdirect solution provides unparalleled cost savings, an immediate Return on Investment and increased productivity. TOA was recently named the recipient of Gartner’s Most Innovative CRM Vendor of the Year, and as a Visionary in Gartner’s annual 2007, 2008 and 2009 Magic Quadrant for Field Service Management. The company is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information visit www.toatech.com .

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