Will Your Customer Service Rank Among the Best or the Rest in 2013? [INFOGRAPHIC]

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Will your organization be among the best or the rest when it comes to customer service this year? A new multi-channel customer service report from Aberdeen shows best-in-class service providers pulling away from the rest in key areas including first contact resolution, quality of information, collaboration between departments, customer retention and increase in revenue per customer.

The infographic below highlights some of these differentiators, along with some insights into the current state of customer service including customer service channel preference, key customer frustrations and common goals for 2013.

View the full report: Get more telling and compelling multi-channel customer service statistics from Aberdeen in their 15-page Trends in Customer Service: Multi-Channel Edition report. Click here to access.


Republished with author's permission from original post.

Tricia Morris
Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Her focus is on customer experience, customer service, employee experience and digital transformation. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.

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