Why you have to earn trust!


Share on LinkedIn

I recently had 3 contractors give me bids on a minor home improvement project. The three bids ranged from $350 to $10,500. WOW – did these three building professionals actually bid the same job? Upon receiving these bids, I wasn’t sure if the high bid reflected price gauging or if the low bid evidenced a solution which would seriously fail to address my need. Ultimately, I became confused and distrusting of the entire industry.

Now fade me into the background. Our customer’s have had their share of similar circumstances and they bring those experiences with them when they initiate their relationships with us. What are you doing to genuinely earn the trust of your next new customer – at the beginning of the relationship through transaction and in the ever important post transaction phase?

Republished with author's permission from original post.

Joseph Michelli, Ph.D.
Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here