WebTV show “Social Customer Service” on SIKORSKI’S THINK ABOUTS with guest Shep Hyken


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Laura Sikorski and Shep Hyken Discuss Social Customer Service

My guest Shep Hyken, Customer Service and Experience Expert and the Chief Amazement Officer of Shepard Productions, and I discussed why social media is so important in the customer service world today. Customers indeed have a larger voice than before.

He shared best practices and discussed why all channels should be monitored. You will be astounded to learn what the average response time to a social media comment/question is and what it should be.

Shep’s “Think Abouts” on how to succeed in providing excellent social customer service are spot-on!

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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