Laura Sikorski and Shep Hyken Discuss Social Customer Service
My guest Shep Hyken, Customer Service and Experience Expert and the Chief Amazement Officer of Shepard Productions, and I discussed why social media is so important in the customer service world today. Customers indeed have a larger voice than before.
He shared best practices and discussed why all channels should be monitored. You will be astounded to learn what the average response time to a social media comment/question is and what it should be.
Shep’s “Think Abouts” on how to succeed in providing excellent social customer service are spot-on!
