WebTV Show “8 Steps to Guarantee Repeat Business” on SIKORSKI’S THINK ABOUTS with Guest Richard R Shapiro


Share on LinkedIn

Laura interviewed Richard Shapiro, Founder and President of The Center for Client Retention, about his new book “The Endangered Customer – 8 Steps to Guarantee Repeat Business.”

Richard shared why he feels customers are endangered and that each step is equivalent to a human emotion. He explains why each one is critical to keeping your customers regardless of channel. I love #5 “Don’t Tell Me No” (frustration).

You will enjoy the story about his favorite waiter – Iron. Do you train your employees to be as passionate about your company? His new book is definitely a must read!

Thank you for clicking-in for more information, to hear Richard’s “Think Abouts” and sharing on your Social Media Networks.

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here