Brussels, Belgium, and Schipol, Netherlands; 14 February 2008 – Voicetec, an independent provider of customer contact management solutions for VoIP based contact centres, is offering companies the opportunity to fit out a multi-channel contact centre using a broad range of platforms in cooperation with Altitude Software, a leading independent global contact center solutions vendor.
‘The addition of Altitude Software solutions is a valuable expansion of our portfolio. We can implement a reliable contact centre solution thanks to Altitude Software’s solutions flexibility and scalability, namely their contact centre management tools for organisations. Altitude uCI software can include an open standards based communications platform that offers companies an open, customised solution in the customer contacts area’, says Hanjo Huizing, Director of Voicetec.
‘With its extensive experience in implementing VoIP based contact centre functionalities in large and medium-sized organisations, Voicetec is the right partner for us in the Netherlands. Altitude Software is more than a vendor of technologically advanced solutions. We offer our customers tried and tested long-term support in the area of professional services, business processes and customer interaction management solutions’, adds Fabien Frenay, Sales Director of Altitude Software Benelux.
‘Altitude Software has over fifteen years of experience worldwide and we can say we are very successful at supporting our customers and flawlessly rolling out high-quality contact centre technology. Voicetec is a major solutions integrator in the Dutch market, and we are very pleased with the new partnership”, says Laurent Detournay, General Manager of Altitude Software Benelux.
