CUPERTINO, CALIF.—MARCH 11, 2008— Chordiant Software, Inc. (NASDAQ: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that Vodafone, the world’s leading international mobile communications company, has recently selected Chordiant Decision Management and Chordiant Recommendation Advisor to enhance customer experience across all channels—from contact centers and retail stores to web and mobile channels.
Chordiant Decision Management will provide Vodafone with a way to make the most of every customer interaction be that in store or by phone and will also give Vodafone the flexibility to generate the offers that will ensure that the needs of customers and the business are met simultaneously. The Chordiant Recommendation Advisor will ensure that relevant and personalized offers can be developed, based on a customer’s past behavior, in real-time, thus creating value for customers. In some countries, the software may be combined with Chordiant Marketing Director to support the development of targeted marketing campaigns.
Paul de Laat, Global Director of Customer Value Management, Vodafone, said, “We selected Chordiant for its proven technology to deliver individual real-time offers for thousands of customer care agents or retail staff simultaneously. We believe that this will make a real difference to the value we can bring to each of our customers.”
“Chordiant is thrilled to be selected by Vodafone, and we look forward to helping them optimize and drive their critical customer interactions,” says Steven R. Springsteel, chairman, president, and CEO of Chordiant. “Leading mobile companies such as Vodafone deal with some of the highest volumes of customer service interactions, all of which must be individually managed. The Chordiant solutions will help to enhance efficiency and relevance, all of which can help to increase customer satisfaction, further enrich the customer experience, and help increase customer loyalty.”
Chordiant’s offerings are designed to meet the growing challenges of high-volume customer service operations, such as insurance/healthcare, telecommunications and financial services, where delivering tailored and profitable customer interactions is critical. Such businesses service hundreds of thousands of customer accounts, offering hundreds of product lines and bundles across multiple business units.
About Chordiant Software, Inc.
Chordiant helps leading global brands with high-volume customer service needs deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture, effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com.
Safe Harbor Statement
This news release includes “forward-looking statements” that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as “believes,” “anticipates,” “plans,” “expects,” “will,” “would,” “guidance,” “projects” and similar expressions which are intended to identify forward-looking statements. There can be no assurance that the Chordiant solutions will be successfully adopted by each Vodafone company. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant’s products are detailed under “Risk Factors” in Chordiant’s Form 10-Q for the fiscal quarter ended December 31, 2007. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.
Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.
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Chordiant Media Relations Contact
Jennifer Pettus
Eastwick Communications
(650) 480-4012
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Chordiant Investor Relations Contact
Staci Strauss-Mortenson
Integrated Corporate Relations
(203) 682-8273
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