Evaluation Based on Completeness of Vision and Ability to Execute
Cincinnati, OH — June 11, 2009 — Vertical Solutions, Inc. (VSI), an award-winning developer of Service Management Solutions, announces that it has been positioned by Gartner, Inc. in its Magic Quadrant for Field Service Management.*
In business since 1986, VSI provides world-class software and services to customers around the globe. Contact centers and field service operations alike reap significant benefits by deploying the modular PowerHelp application, as it offers in-depth functionality across the board.
“I believe the Magic Quadrant for Field Service Management offers insight into the market at a time when companies are seeking ways to improve their efficiencies, and we are extremely pleased that VSI’s PowerHelp is included,” says Ron Wegmann Sr., CEO of Vertical Solutions. “Today’s challenging economy requires all businesses, including those that deliver support and field service, to maximize revenue while minimizing costs. It is more important than ever to retain customers, and those who demonstrate exceptional customer service and concentrate on increasing customer loyalty will prosper. Our PowerHelp Service Management solution provides the features and functionality needed to streamline operations and achieve these goals.”
The report states that, “Field service is increasingly viewed as an integral part of a unified customer strategy, improved over time as part of a careful project. It is as integral as sales, marketing and customer support to product-centric businesses.”
PowerHelp is a next-generation technology that enables any external service center, customer service, service provider, or human resources environment to dynamically manage information. Its open platform helps service organizations and contact centers combine various contact channels from different vendors and technology into a single view while providing seamless support that carries across all touch points in an organization.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Vertical Solutions, Inc. (VSI)
VSI develops, implements, and supports its award-winning PowerHelp suite of service management software solutions. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales/Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp is flexible, integrates easily with legacy systems, and offers one of the industry’s fastest deployment times, all of which contribute to its low TCO, and high ROI. The company’s customer list is 100% referenceable, and includes ACCO Brands (GBC), Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit http://www.VSI-PowerHelp.com or call 1.800.466.0238.
* Gartner “Magic Quadrant for Field Service Management,” by Michael Maoz and William Clark, May 5, 2009.
Contacts:
Carmen Annis, Marketing
Vertical Solutions, Inc.
[email protected]
+1 513.891.7997
or
Alison Harris
Harris Media Services
[email protected]
+1 207.829.4500
