Graham Technology platform to provide added benefit to Ventura customers
Graham Technology, a provider of customer-oriented business software and services, today announced that it is working with the UK’s largest customer management outsourcer, Ventura. The outsourcer has chosen Graham Technology’s customer interaction platform, ciboodle, to add significant features and benefits to its current service offering.
Ventura is the UK’s fastest growing outsourcer and provides customer management, collections and back office outsourcing solutions. The company employs 11,000 staff across seven UK sites and one in India. Its 25-strong client portfolio includes large organizations such as O2, DWP, Sky and Next Directory.
ciboodle will provide Ventura with the ability to offer its clients the product’s broad array of process-driven customer interaction capabilities. With a full set of contact centre-specific features, while also being highly agile to adapt to specific business needs, ciboodle provides an alternative to the rigid CRM and telephony software packages prevalent in today’s call centres.
“We chose ciboodle for its process focus and because of its multi-channel capabilities. In terms of both speed and cost, we see tremendous value in being able to offer such an advanced solution to our client base,” said Alan Linter, Business Solutions Director, Ventura. “ciboodle is the leading process platform for high volume contact centres like ours and it sets us apart from the competition. This partnership will definitely allow Ventura to provide unique operational efficiencies reducing our clients costs, whilst enhancing the customer experience we offer.”
The customer interaction software that is currently being deployed within Ventura’s existing client base will also be utilised as part of an ongoing strategy to offer more business process outsourcing (BPO) capabilities in future.
“ciboodle’s capabilities ideally compliment those of Ventura.” Mike Hughes, Managing Director, Graham Technology. “In combining the customer management expertise of Ventura with the richness and flexibility of ciboodle, we have created a very attractive proposition for organisations undergoing contact centre transformation programmes; the first of its kind in the market.”
About Graham Technology
For over 20 years, Graham Technology has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology’s clients, while reducing their operational costs.
Headquartered in the United Kingdom, Graham Technology has customers in twelve countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world’s leading customer-centric technology providers. www.grahamtechnology.com
