Upskilling Your Staff to Stay Relevant in the Post-Pandemic Business Environment


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The pandemic of 2020 brought about some unexpected changes. Economies of the world were shaken and the flaws of everyone were exposed. Now that things are starting to return to normal, it is clear to see the marks that the pandemic left on society. 

The business environment is the industry that saw the biggest and most permanent change. Now companies are trying to rebuild and to do this, they need to upskill their staff.

More diverse roles

Together with the post-pandemic business environment, there is also a worker shortage which compounds the pressure on companies to innovate and upskill their staff. Seeing that there is a shortage of workers, companies need to train their staff to do a wider range of tasks or duties. 

This will require companies to make smarter hiring choices and look for candidates who have an aptitude for learning new skills. Although there are core skills that employees need to have, they also need to have the ability to adapt and learn new skills that will supplement their original skillset. 

Working smarter

The need to upskill staff is non-negotiable, but there are only so many hours in a day and only so much work that can be done in those hours. Therefore, companies need to train their staff to work smarter. This will require them to work more closely with new technologies, especially on the communications front. 

Staff will be required to do more work but in the same amount of time. Finding hybrid solutions to existing problems and working on changing systems to hit two or three birds with one stone is going to become much more relevant in the coming years. 

What changed?

In all of history, there has never been such a drastic and dramatic shift in how businesses operate than post-pandemic. Businesses of all kinds were exposed to remote working conditions. Whereas some businesses returned to their previous ways of doing things, others were transformed completely. 

Remote work brought along with it some challenges and management has had to find ways to address these issues without disrupting the company too much. A Six Sigma Master Black Belt is what many industries turned to, to find the solutions to their problems. With a professional qualification from, you can analyze a problem by collecting data and develop solutions that will benefit the whole company. 


Upskilling your staff is a fix for the current business environment and has long-term implications and applications. If there is one thing that the pandemic taught is, it is that the future can be unpredictable and can change overnight. 

Companies need to upskill their staff so that they can adapt to a new normal if and when it needs to be. Although no one can predict the future, they can prepare for likely scenarios and train their staff to be prepared for drastic changes. Remote working is only the beginning and those companies who want to survive will look for ways to future-proof their businesses. 

Emotional issues

Previously, emotional issues were easy to deal with in the working environment. However, when there are so many variables and unknowns, staff can easily fall into depression or anxiety. The emotional intelligence of staff has become a major area of focus for development post-pandemic. 

Many workers struggle to cope with the current changes and this is not an issue that is going to resolve itself. Investing in the emotional intelligence of staff is key for any company which wants to survive the post-pandemic business environment. The more resilient they are, the less likely they are to fold under pressure. 

Logan Berger
Logan Berger is the President of Berger Consulting Group, LLC a training and consulting company that helps transform organizations. With over 15 years’ of experience he helps BAs, Product Owners, PMs, and teams develop the skills they need to inspire collaboration, creativity, innovation, and get better requirements. Logan teaches collaborative requirements practices, consults on requirements best practices and is an agile product ownership coach.


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