Logan Berger is the President of Berger Consulting Group, LLC a training and consulting company that helps transform organizations. With over 15 years’ of experience he helps BAs, Product Owners, PMs, and teams develop the skills they need to inspire collaboration, creativity, innovation, and get better requirements. Logan teaches collaborative requirements practices, consults on requirements best practices and is an agile product ownership coach.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.