Twitter Follow Friday #2


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More great twitter folks and why I follow them.

You Should Too:

@KristinaEvey – The tag line of Kristina’s consulting firm, Centric Strategies, says about all you need to know about her: “Focusing on the Customer”.  And, that she does.  Kristina also writes extensively on leadership accountability and employee empowerment and its link to customer advocacy and profitability (a view she and I share and have jointly written about)Check out her blog. 

@guy1067 – In my mind, Guy is a pioneer in the practical application of social media as a customer support channel.  As the social media customer service manager at The Carphone Warehouse in The UK, Guy was blazing a trail, along with folks like @comcastcares here in the U.S. while most of us were still learning to crawl.  Heck, @DrNatalie , while at Forrester, even wrote a case study on Guy and The Car Phone Warehouse.

@JohnFMoore – John, besides being a tremendous supporter of mine (for which I am very grateful), is an amazingly prolific blogger on many aspects of social media and social CRM.  One of the first blogs I turn to every day, I always end up spend more time there just surfing and reading.  Plus, he’s from Boston.  So, he’s got that going for him.  Here’s John’s blog.

Hope you check out these wonderful folks, follow them and stop back next week for more.

Republished with author's permission from original post.

Barry Dalton
Telerx Marketing
Consumed by the pursuit of delightful service. Into all things customer loyalty and technology. My current mission is developing new service channels and the vision of the contact center of the future.


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