TOA Technologies Named to Visionaries Quadrant of Field Service Management Magic Quadrant


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June 8, 2009

TOA Technologies has been positioned in the Visionaries Quadrant of Gartner’s 2009 Field Service Management Magic Quadrant(1), released this month. The Magic Quadrant positions vendors according to their ability to execute and their completeness of vision.

TOA manages the scheduling of appointments and related customer communications between field workforces and customers awaiting service in their homes. The system can reduce the service or delivery window to one hour, pinpointing arrival times with 96% accuracy. By increasing efficiencies in field service management, TOA customers save an average of about $10,000 a year per technician in gas, travel and overtime expenses.

“It’s gratifying to me that a prestigious analyst firm such as Gartner is acknowledging TOA Technologies. I believe this recognition is based on our innovation and vision,” said Yuval Brisker, CEO of TOA Technologies. “At TOA, we believe that a customer-centric approach to managing the mobile workforce and a focus on enhancing the appointment experience will continue to be a key differentiator across a variety of industries such as telecommunications, retail, home services and others.”

TOA is the fastest-growing company in field service management. TOA’s software helps tier one companies worldwide manage tens of thousands of field employees, efficiently routing them to millions of appointments every month. Some of the largest service providers in the world rely on TOA to help them manage their customer facing activities, including Cox Communications, Bright House Networks, ONO and other major communications providers in the U.S. and Europe. The company recently completed a $13 million round of funding led by Intel Capital.

TOA’s ETAdirect solution is a SaaS-based product suite that automates and streamlines the whole appointment process from planning to routing, job allocation and scheduling to dispatch and communicates Time of Arrival (TOA) to customers waiting at home. Its Web-based service is easily accessible with full functionality to any field service workers with a WAP or mobile browser. Because TOA was founded with both businesses and their customers in mind, its solutions put an end to long customer waits and improve customer perception of the service providers’ brand, while saving companies millions.

(1) Gartner, Inc. “Magic Quadrant for Field Service Management” by Michael Maoz and William Clark, May 5, 2009

About the Magic Quadrant

The Gartner Magic Quadrant is copyrighted 2009 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About TOA Technologies

TOA Technologies is a leader in Software-as-a-Service (SaaS) solutions for managing appointment scheduling and customer communications for companies with sizeable mobile workforces. TOA’s ETAdirect solution deploys quickly, provides Web-based flexibility, and delivers unparalleled cost savings, immediate return on investment, increased productivity, and a dramatically enhanced customer experience. TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit

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