Innovators Team for Best-of-Breed MSP Voice Communication Solutions Set
BELLEVUE, Neb., (November 18, 2009) – Tigerpaw Software, Inc.,
(www.tigerpawsoftware.com
developer of IT business management software, announced today the successful
completion of an integration partnership with Telizent Communications
(www.telizent.com
remote voice communication monitoring and management business transformation
services for managed service providers (MSPs) servicing small-and
medium-sized businesses.
The partnership has resulted in the development of seamless connectivity
between the professional business automation software tools of Tigerpaw and
the remote management and monitoring capabilities of Telizent Communications
solution, creating a robust application set for managed service providers
(MSPs). Voice specific trouble ticket alerts generated through Telizents
Monitor+ are monitored, interpreted, and routed to appropriate technicians –
and ultimately converted into service orders – through the Tigerpaw Managed
Services Integrator.
“The comprehensive business management, service automation, and tracking
tools in Tigerpaw are ideally complementary to Telizents real-time fault
monitoring, performance, asset reporting, and remote remediation,” said
Tigerpaw CEO Dave Foxall. “For MSPs – as well as IT providers planning a
move into the MSP space – this partnership signals a best-of-breed solution
set that maximizes profitability and operational efficiency across the
board. We are very pleased with the results of this venture to date and look
forward to further synergies with Telizent.”
”he Tigerpaw and Telizent remote communication monitoring and management
service for MSPs reflects the SMB market demand for fast, affordable voice
support,” said Charley Ellison, founder and CEO of Telizent. “The SMB voice
management and maintenance market is underserved. This partnership aims to
provide a solution readily available to Tigerpaw and its managed service
providers.”
To learn more about this integration, visit
http://www.tigerpawsoftware.com/products/service/Managed_Services.aspx , or
contact us directly at [email protected] or at 800.704.9009.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship
management (CRM), service automation, and inventory control software, with a
reputation for providing cutting-edge, affordable, effective business
software solutions for more than 25 years. With more than 25,000 users in 28
countries, Tigerpaw empowers businesses to better manage and automate their
marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the
recipient of the 2008 U.S. Local Business Association (USLBA) Best of
Bellevue Award, the 2006 and 2007 CRM Excellence Award, the 2005, 2006,
2007, and 2008 Customer Interaction Solutions Product of the Year Award, the
2005, and 2007 Communications Solutions Product of the Year Award, and was a
Finalist in the American Business Awards “The Stevies” for 2008.
For more information, contact Tigerpaw at 800.704.9009; by email at
[email protected]; or visit www.tigerpawsoftware.com.
About Telizent Communications
Telizent Communications is the market leader in third party telephony
services including monitoring, maintenance, and management. The firm enables
businesses to intelligently migrate from traditional PBX to IP-based
communication technologies. For ongoing news, visit http://telizent.com
279-6706; by email at [email protected]
visit www.telizent.com
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