Mobile Suite Gives Customers Portable, Secure and Easy Access on the Go
Seattle, Wash. – (July 13, 2007) – Fuze Digital Solutions (www.fuze.com) is making it easy for its customers to extend customized mobile access to the robust self-service and assisted-service components of the Fuze Suite.
WSECU, a $1.2 billion credit union based in Olympia, Washington, recently launched a next-generation mobile banking platform for members with the aim of being “always available – anytime, anywhere.”
“We wanted to add more value to our online banking by giving members access to manage their finances on the go,” said Ben Morales, WSECU’s SVP and CIO. “But we also wanted a way to extend support using our Info Center, which provides central and secure self-service and assisted-service support across all channels using the Fuze Suite. Fuze was able to quickly and affordably extend customized access to our Info Center within the small screen limitations inherent with mobile devices.”
By utilizing its Web services, Fuze provides completely customized interfaces to any device using the spoken language of choice. Chuck Van Court, President and founder of Fuze, said, “This enhancement to the Fuze Suite further supports our objective to enable all companies to affordably provide quality customer care using the device and language preferred by the person getting the support. It’s great partnering with a progressive credit union like WSECU on the effort.”
About Fuze Digital Solutions
Fuze Digital Solutions, LLC is a small, nimble, and employee-owned company providing enterprise-grade customer care solutions backed by flexible and personalized support not traditionally extended without extra fees. The Fuze Suite, a Web-based, robust yet easy-to-use and affordable software suite, enables companies to build and sustain customer loyalty by providing outstanding and consistent care across all support channels. Its modularity lets companies use and pay for its integrated components when needed. Fuze has over 100 customers and ten million users including financial institutions, CareerBuilder.com, Sutherland Group, NOAA, NEC, Midway Games, AAA clubs, Turbine, and others who rely on the Fuze Suite for exceptional customer care. Understanding the mission-critical nature of its offering, Fuze has experienced less than four hours of unscheduled downtime since its inception in 2002. For more information, call (425) 649-1246 or visit online at www.fuze.com.
Media Contact
Jean Van Court
Fuze Digital Solutions
425-649-1246
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