Increasing number of customers adopt the functional and technical advances
of ClickSoftware’s mobility solution to drive smarter and faster decision
making and information sharing
Burlington, Mass., November 24th, 2009 – ClickSoftware Technologies Ltd.
(NasdaqGS: CKSW), the leading provider of workforce management and service
optimization solutions, is today launching the ClickSoftware Mobility Suite
that will allow companies to seamlessly extend the power of enterprise
systems to employees via their mobile devices, whilst also sharing with
back-end systems the critical information on activities that they complete
in the field. The mobility suite is available as a standalone product but it
can also be easily extended, if required, to include other parts of
ClickSoftware’s ServiceOptimization Suite.
ClickSoftware has combined years of mobile application experience with the
latest functional and technical developments to create a step change in
mobile enterprise applications. The Mobility Suite has been designed to
enable system administrators to easily configure the system to comply with
any business requirement without requiring expensive coding or programming
skills. Visual configuration tools make it simple to turn business
requirements into simple processes and mobile workflows. All can be deployed
and maintained remotely, significantly reducing the total cost of ownership.
Paper can be eliminated, business processes shortened and Key Performance
Indicators (KPIs) tracked with electronic capture of data through forms,
barcodes, RFID, and cameras. Real time location monitoring also provides
visibility of mobile operations, allowing organizations to see where
resources are, what they are doing, and spot and resolve connection
problems.
All this information, in combination with the latest mobile technology,
gives rise to some exciting possibilities across all business functions.
Accurate expected time of arrival notifications (triggered as a result of
real-time activities and location) can be automatically sent via SMS to
customers. This means that the end client can plan their day around more
important commitments, rather than waiting for hours at home for the
engineer to arrive.
ClickSoftware’s Mobility Suite totally breaks down the walls that have
traditionally existed between the back-office, the field and the customers.
This communication revolution is enabled through:
. workflows for superb service,
. the ability to update billing systems,
. optimized routing,
. parts inventory recorded real-time,
. assets tracked with GIS,
. easily accessible customer information,
. time and attendance recording
“Mobile is the new frontier for competitive advantage and the ClickSoftware
Mobility Suite allows companies to take strategy to the field and then
automatically record important operational activity with minimum fuss. We
have gained an edge over other mobile vendors with a range of functional and
technical advances that combine company, customer and location information
(on the move) for clear business benefit,” said Hannan Carmeli, President
and Chief Operations Officer of ClickSoftware. “As well as offering a
comprehensive stand-alone mobility offering, organizations that are looking
for an integrated optimized scheduling and mobility solution can also
benefit from the fact that our Mobility Suite enjoys a tight integration
with our industry leading ServiceOptimization Suite.”
