The Transformation of T-Mobile: Re-engineering HR for the Future of Work


Share on LinkedIn

Click Here to Subscribe via iTunes

Click Here to Subscribe via RSS Feed (non-iTunes feed)



What this episode is about and why you should care

For anyone interested in getting a first-hand perspective on how an organization is actually transforming and thinking about the future of work, this is an especially exciting and fascinating episode of the Future of Work podcast. My guest is Ben Bratt, VP of HR, Talent and Organizational Capabilities at T-Mobile. T-Mobile is undergoing a radical transformation. They are all over the news with their Uncarrier strategy, and their new CEO, John Legere, has a dynamic and unconventional personality in the media. The company is virtually unrecognizable from where it was five to ten years ago. Now, a lot of what consumers are seeing is the front-end transformation, but what most people don’t realize is there is actually quite a lot that T-Mobile is doing internally. In fact, T-Mobile has completely re-invented HR from the ground up. What it means to work at T-Mobile has been completely re-engineered and put together in a new way that is able to support this new Uncarrier strategy. I had the pleasure of talking with Ben and getting details of what that transformation looks like. We talk about how the role of HR is evolving and what T-Mobile is doing lately. We talk about some of the transformative principles that they have been applying, and how the workplace is changing. We talk about everything from diversity and inclusion to their performance and reward structure to what a T-Mobile office actually looks like. We also cover how they think of managers and organizational structure. It is rare to talk to such a large organization that has literally re-invented the HR function and what it means to work there. So take a moment to listen to this exciting podcast with Ben Bratt at T-Mobile.

What you will learn in this episode

  • Background on T-Mobile and Ben Bratt’s role at T-Mobile
  • Fundamentals of the Uncarrier strategy and its external and internal impact
  • Why did T-Mobile re-think HR
  • Bratt’s perspective on the role of HR past, present and future; and where it is going in T-Mobile
  • A closer look at the transformation at T-Mobile including HR, management and leadership
  • A look at the HR-related strategies and tactics behind the transformation at T-Mobile
  • Bratt’s review of the four signature moves: Re-Charge, AMP, Re-Thinking Talent, and Employee Voice –and more
  • Diversity and inclusion
  • T-Mobile’s physical workspaces and the logic behind it
  • Bratt’s advice to other organizations on transformation from an HR perspective
  • Bratt’s advice on what employees can do to start conversations on this type of corporate culture
  • Bratt’s recap on the impacts he has seen at T-Mobile

Links from the episode

Republished with author's permission from original post.

Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here