“The Seven Rules of Service Leadership” – Live Workshop Keynote


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In my experience working with leaders of many of the world’s outstanding service organizations, I have discovered seven essential rules these leaders always follow. Some leverage the power of one rule more than another, and you may do the same. But each of these rules is essential to lead your team to success.

In this video, captured live at a Service Leadership Workshop in Abu Dhabi, UAE, Ron Kaufman shares examples, ideas, and suggestions for putting these rules to work – where you work.

The Seven Rules of Service Leadership

1. Declare service a top priority

2. Be a great role model (walk the talk)

3. Promote a common service language

4. Measure what really matters

5. Enable and empower your team

6. Remove the roadblocks to service

7. Sustain focus and enthusiasm

Republished with author's permission from original post.

Ron Kaufman
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures. Ron created UP! Your Service to help organizations gain a sustainable advantage by building uplifting service cultures. He is author of the New York Times bestseller "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet".


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