Temkin Group Now Accepting Nominations for 2014 Customer Experience Excellence Awards


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Nominations accepted through October 17 for third annual awards recognizing organizations for sustainable customer experience efforts.

WABAN, Mass., Sept. 16, 2014 /PRNewswire/ — Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner. Temkin Group’s Customer Experience Excellence (CxE) Awards are meant to highlight those transformational efforts. This is the third year that Temkin Group will be giving out the CxE Awards, last year’s winners were AIG Asia Pacific, Cisco, EMC, Intuit, and Oracle.

Temkin Group is now accepting nominations for the Temkin Group CxE Awards and will accept them through October 17, 2014. Submission forms and additional FAQs can be downloaded from the Customer Experience Matters® blog (ExperienceMatters.wordpress.com). Winners will be announced in November.

“Delivering great excellent customer experience requires more than superficial efforts,” states Bruce Temkin, Managing Partner of Temkin Group. “The CxE Awards acknowledge organizations for building sustainable capabilities.”

The Temkin Group CxE Awards are open for any organization that is making significant and sustainable improvements in its customer experience, whether it’s a for-profit company, non-profit organization, or a government agency. Organizations serving consumers (B2C) as well as those serving businesses (B2B) are encouraged to submit nominations.
The CxE Awards will be judged by a panel of industry experts:

• Ginger Conlon is editor-in-chief of Direct Marketing News. She develops and directs its editorial vision and content strategy across all communications platforms. She was cited as one of the “Top 100 Most Social Customer Service Pros on Twitter,” by Huffington Post contributor Vala Afshar.
• Shep Hyken is the Chief Amazement Officer at Shepard Presentations. He is a customer service expert, speaker and author of New York Times and Wall Street Journal bestselling books including The Cult of the Customer and The Amazement Revolution.
• Ingrid Lindberg is Customer Experience Officer at Prime Therapeutics. She is a proven change management and customer strategy executive whose previous roles include Customer Experience Officer at CIGNA and Chief Marketing Officer at Ceridian Benefits Services.
• Aimee Lucas is CX Transformist & Vice President of Temkin Group. She has over 15 years of experience improving service delivery and transforming the customer experience through people development and process improvement initiatives.
• Bruce Temkin is the CX Transformist & Managing Partner of Temkin Group. He is widely recognized as a customer experience thought leader and chairman of the Customer Experience Professionals Association (CXPA.org).
• Bob Thompson is CEO and Editor-in-Chief of CustomerThink, a global online community of business leaders striving to create profitable customer-centric enterprises. He has over three decades of experience in customer-facing management and consulting roles.

More details about Temkin Group’s CxE Awards can be found on the blog, Customer Experience Matters, at ExperienceMatters.wordpress.com.
For more information about Temkin Group, visit www.TemkinGroup.com.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world’s largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm’s ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.

Customer experience matters is a registered trademark of Temkin Group.

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