Televation Selects Altitude Software for Next-Generation Contact Center Platform and Applications


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Markham, ON, Canada, July 17th, 2007 – Altitude Software, a leading independent global contact center solutions vendor, announces today that it has been selected by Televation, a Canadian outsourcing services provider, to supply its next generation telephony platform and contact center applications.

Televation will leverage the Altitude Unified Customer Interaction (uCI) suite for inbound, outbound, email response management, web chat, IVR and integrated desktop applications to support outsourcing clients in North America. Televation will also leverage the user friendly graphical based tools to allow line of business resources to create rules and scripts while IT resources complete the detail configuration definitions.

“The rapid application deployment model is a differentiator in the outsourcing business and getting it right the first time is critical to the success of our business,” said Andrew Pestell, VP of Technology and co-founder of Televation. “Altitude uCI is a low-investment, highly-flexible, tightly integrated customer interaction management suite that will enable us to provide the cost-effective, high quality service that is our hallmark in the Canadian market.”

Televation Communications Incorporated is a Canadian company offering an outsourcing solution to businesses that are already outsourcing either to a foreign competitor using overseas labor or to North American companies who have yet to enter the outsourcing arena.

“Televation will be able to leverage Altitude’s commitment to supplying contact center service providers with modular products and proven methodologies, designed to drive a sound return on investment” pointed out Mark Lepko, Altitude Software North America Vice-President. “The Altitude uCI solution enables contact centers to reach new levels of productivity, and strengthens any organization’s ability to cost-effectively design, deploy and adapt to business requirements”.

Televation implemented Altitude uCI 7.5 suite, the latest release of the proven contact center solution software that boasts fifteen years of outstanding results throughout 700-plus contact centers worldwide. The latest release enables contact centers to embrace change, profit from virtualization, increase productivity and grow proactive customer service practices.

Altitude’s new uCI 7.5 release includes a number of innovative features that strengthen the contact center’s ability to embrace industry-wide change. Native IP supports distributed operations – including home-based and remote agents – streamlining IT investments and optimizing human resources. Altitude uCI 7.5 increases customer satisfaction via proactive customer service features and friendlier voice self-service applications. This latest release also provides managers with the tools to centrally design and implement flexible service-delivery models that profit from increased agent productivity.

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