Customer Inter@ction Solutions Magazine Releases Annual Results
HORSHAM, Pa. (May 23, 2007) – Telerx, a leading contact center solutions provider that specializes in providing customer care for some of the nation’s leading consumer packaged goods, durable, pharmaceutical and retail corporations, today announced that it has been ranked number 14 in the U.S., up from 15, by the Customer Inter@ction Solutions Magazine’s annual inbound teleservices top 50 agency rankings.
“These rankings are a true reflection of the success and growth of Telerx and our sharp focus on relationship management between our clients and their consumers,” said Telerx President Linda Schellenger. “In the past five years, Telerx climbed this important industry list, moving from number 35 in 2002 to 14 in 2007. It’s an honor to be recognized within the top tier of teleservices providers.”
In addition to its number 14 inbound domestic ranking, Telerx Inc. ranked in the top 10 for interactive inbound agencies and 25th for the global aggregate ranking. Customer Inter@ction Solutions Magazine, the leading publication in customer relationship management (CRM), call centers, and teleservices, has annually released rankings for 22 years to be used as a benchmark for choosing large capacity teleservices agencies.
Customer Inter@ction Solutions magazine’s exclusive Top 50 Teleservices Agencies Ranking recognizes the top 50 inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable telesevices minutes they have completed during the past year. Telerx has met the stringent criteria set by the editors of Customer Inter@ction Solutions. Editors verified Telerx’s billable minutes for accuracy and reliability.
For more information about the rankings visit www.tmcnet.com.
