Telecom Bill in a Customer friendly format in Multi service scenario


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With the surge in telecom service providers’ offerings for value added services, telecom bill has become complex with plethora of information in the bill. The challenge lies in striking the balance between ease of use for customer in understanding the bill and the service provider’s ease of implementation.

In this Quad play world, convergence is the buzz word. Billing systems support Quad play billing but the challenge is how effective and customer friendly the bill is. A typical Quad play can have the following services:

? Mobile
? Fixed line
? Broadband

Any customer experience with a complex Quad play bill would be:

? Segmenting the different charges billed for different services
? Reconciling the total sum of all services
? Checking the current bill of each services
? Checking the previous balances of each services if any
? Identifying in which service the usage has increased and where the usage has come down
? Which tariff to go for based on the services
? Understanding the overall charges, subcomponents, summary and other charges

An ideal Quad play bill should take care of all the above complexities and it should be as simple as possible. The customer segment differs from premium to normal and high ARPU to average ARPU. At the same time, customer background also varies across service geographies. This also plays a major role while implementing billing systems and bill formats.

These are just a few thoughts on Customer friendly Bill template; you are most welcome to add your further thoughts on thisSmile.

Republished with author's permission from original post.

Sripathy Srinivasan
Infosys Technologies Ltd
Sripathy leads the Oracle Communication Lab billing team. He specializes in telecom process, domain and billing. He has co-authored thought papers in the billing domain. He will blog on telecom customer relationship management, billing and trends for telecom service providers.



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