Bellevue, WA – Dec. 11, 2007 — Talisma Corporation, the leading Customer Interaction Management (CIM) software solution provider, today announced that Royal Bank of Canada, one of North America’s leading diversified financial services companies and known under the master brand of RBC, has selected Talisma to provide enhanced customer support to its online clients. With the selection of Talisma, RBC will be able to customize the use of Talisma Chat, Email, and Knowledgebase to provide the right level of support at critical moments in the client’s online experience.
“Canadians are using online services for their financial needs more often: doing research, completing applications or conducting transactions, and we want to ensure that when they’re online with RBC they receive the right level of support,” said James McGuire, vice-president, RBC Online Strategy and Client Experience. “Talisma’s solution will enable a new level of real-time support for our customers, including chatting online with an RBC representative, allowing an RBC representative to co-browse onscreen information in order to provide help, and a more interactive and sophisticated search capability.”
Talisma’s comprehensive product and services capabilities were crucial to meeting the bank’s stringent selection criteria and security requirements. The Talisma CIM Suite presents a complete history of interactions across all communication channels so agents are presented with a 360 degree view of the customer relationship.
“RBC continues to set a high standard for financial institutions worldwide regarding the importance of maintaining customer loyalty and providing a secure environment for online clients,” said Dan Vetras, CEO, Talisma. “Talisma’s CIM Suite will further enhance RBC’s ability to provide its customers with their communication channel of choice, which has been shown to improve customer satisfaction.”
About Talisma Corporation
Talisma is the leading Customer Interaction Management (CIM) software solution provider enabling organizations globally to deliver an exceptional online customer experience while dramatically increasing their efficiency and effectiveness. Talisma’s customers include Aetna, AOL, Bank of America, Canon, Citibank, Comcast, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit www.talisma.com.
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