Surado Announces CRM Audit Trail; Improves Security, Compliance and Productivity


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??? For Immediate Release ???

Surado CRM Audit Trail Improves Security, Compliance and Productivity
IT Administrators get help to comply with security compliance regulations such as HIPAA, Sarbanes-Oxley and FERPA.

Riverside, CA, November 7, 2007 – Surado Solutions, the emerging innovator in Customer Relationship Management (CRM) solutions for small to medium sized enterprises, announced today the availability of Surado CRM Audit Trail Module. The Audit Trail Module will help companies adhere to the data audit portion of the various security compliance regulations including HIPAA, Sarbanes-Oxley, Gramm-Leach-Bliley Act, USA Patriot Act and FERPA.

Most organizations are facing an increased need for more robust tools to protect sensitive information. The first line of defense is to use access control techniques to prevent unauthorized users from getting to sensitive information. However, it is also important to monitor the security architecture to ensure it is effective and to provide an additional deterrent. Robust auditing capabilities complement access controls and are key to comprehensive security architecture. In addition to checking the effectiveness of other security safeguards, the Surado CRM Audit Trail Module can help to discover security threats that were not previously identified.

The Surado CRM Audit Trail Module with an automated auditing solution reduces the burden of establishing effective audit measures by providing an intuitive graphical user interface to assist in planning and configuring the audit environment. Audited information is stored in tables for easy review and reporting. Security officers may audit specific database access, functional access, sensitivity of the data and data manipulation actions based on individual and/or group affiliations.

“Due to the various increasing threats and security regulations concerning the protection and release of personal information, it only makes sense that any CRM solution provides a robust audit trail module as part of a complete security solution,” said Sundip R. Doshi, CEO of Surado CRM. “We are happy to bridge this gap with a solution that not only meets this need but is also easy to use and maintain.”

Audit trails are a technical mechanism that helps managers maintain individual accountability. By advising users that they are personally accountable for their actions, which are tracked by an audit trail that logs user activities, managers can help promote proper user behavior. Users are less likely to attempt to circumvent security policy if they know that their actions will be recorded in an audit log. The end result is higher productivity.

Surado CRM Audit Trail Module provides IT Administrators with the ability to create audit “jobs”. Jobs can be configured to audit one field or an entire table(s). The module is especially useful for clients with extensive customization using Surado Custom Application Designer (Surado CAD). One client that will meet its HIPAA audit trail requirement through Surado CRM Audit Trail module is Riverside County Regional Medical Center, currently in its final stages of implementing Surado CRM Healthcare vertical for up to 300 of its employees. Surado expects this module will be especially popular to Surado’s Government, Financial, Higher Education and Fortune 1000 clientele.

About Surado CRM Audit Trail Module and Surado CRM
Surado CRM Audit Trail Module is now available as an option to users of Surado CRM 5.1 and Surado Small Business CRM 5.1. Surado CRM 5.1 is a CRM suite of Contact and Account Management, Sales Automation, Marketing Automation and Customer Service/Help Desk core modules. Surado CRM 5.1 is available for small business as well as large corporate users. Surado products are available directly from Surado by calling 1.800.4SURADO (1.800.478.7236) or through Surado’s Channel Partners. Product information, as well as a complete listing of Surado CRM modules and features can be found at

About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in Riverside, CA. Surado provides a full spectrum of products and services in Customer Relationship Management (CRM). For more information about Surado’s CRM products and services, visit For companies seeking to be part of Surado’s growing Channel Partner program, please visit

Surado and Surado CRM are registered trademarks of Surado Solutions, Inc. All other product names and service names are trademarks of their respective companies.

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