Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre services contract with one of the UK’s best known financial institutions.
Under the terms of the call centre services agreement, Stellar will provide inbound customer assistance to support the ever-expanding client’s product portfolio. The service will be operated from one of Stellar’s eighteen global outsourcing centres based in Irvine, Scotland.
“We are delighted to be chosen to provide this strategic service on their behalf,” said Mary Graham, Chief Executive Officer of Stellar UK. “We believe our experience in the finance sector, coupled with the excellent relationship we have with this client, will ensure that Stellar will provide a best-in-class service to their customers.”
Stellar was selected due to their proven call centre management expertise and their demonstrated experience servicing the needs of large, high profile financial institutions around the globe. Financial details and term of the contract were not disclosed.
Stellar is a leader in serving the financial services industry, having extensive experience managing call centre and business process outsourcing services for banking institutions and insurance providers around the world. Stellar UK operates two call centres in Scotland that employ over 500 staff in Irvine, Ayrshire and Paisley, Renfrewshire.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 18 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
For further information please contact:
Declan Maguire
Head of Sales & Marketing
Stellar UK
Tel: 01294 225 300
Email: [email protected]
