Station Casinos Selects Jacada Unified Service Desktop Solution


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Station Casinos Selects Jacada Unified Service Desktop Solution

Jacada realizing continued success in casino entertainment industry

ATLANTA – October 17, 2007 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has entered into a definitive agreement with Station Casinos, Inc. (NYSE: STN).

As a leading provider of gaming and entertainment venues throughout Las Vegas, Station Casinos sought to create a unified interface and desktop for their guest service agents. The Jacada unified service desktop and customer interaction management solution provides a consistent and simplified presentation, increasing agent productivity and improving overall guest service.

“Station Casinos is taking guest service to the next level,” said Sandra Green, corporate vice president of hotel operations for Station Casinos. “Jacada will enable our guest service agents to have a positive interaction each and every time they speak with our guests.”

This is the second major entertainment organization to select Jacada solutions within the past three months. “It is extremely gratifying and rewarding to Jacada to be invited to partner once again within an industry widely recognized to have the highest quality and emphasis on customer experience excellence,” said Paul O’Callaghan, president of Jacada. “Our mutual vision and goal is to provide an immediate identification with unique customer satisfaction. This is a growth market for both Station Casinos and for Jacada, and we’re seeing the strategic and significant advantage of unified service desktop and customer interaction management solutions coming to fruition.”

About Station Casinos, Inc.
Station Casinos, Inc. is the leading provider of gaming and entertainment to the residents and tourists of Las Vegas, Nevada. Station Casinos’ properties are regional entertainment destinations and include various amenities, including numerous restaurants, entertainment venues, movie theaters, bowling and convention/banquet space, as well as traditional casino gaming offerings such as video poker, slot machines, table games, bingo and race and sports wagering.

About Jacada
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada has more than 1200 customers and operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words “may,” “could,” “would,” “will,” “believe,” “anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.


Jacada Media Contact:
Cindy Curtin
[email protected]

Investor Relations Contact:
Peter Seltzberg
Hayden Communications
(646) 415-8972
[email protected]

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