Standard Bank Wins Gartner CRM Excellence Award


Share on LinkedIn

Graham Technology customer delivers case study presentation at Gartner CRM Summit

London, U.K. – March 19, 2008 – Standard Bank of South Africa has been voted as the overall winner at the CRM Excellence Awards at Gartner’s CRM Summit in London. The bank is a customer of Graham Technology, a provider of customer-oriented business software and services. The Gartner CRM Excellence Awards are designed to highlight world-class CRM initiatives and broadly share their successes, challenges and insights.

The Standard Bank Group is the largest South African banking group ranked by assets and earnings. Graham Technology’s customer interaction platform, ciboodle, is the technology behind the bank’s customer experience initiative that was selected as a finalist in the awards. Global IT services firm, Dimension Data, worked jointly with Graham Technology to deliver the project.

“We are delighted to have won this award, which is a testament to the excellent progress that has been made in the area of customer experience improvement at the bank,” said Rolf Eichweber, director, customer experience at Standard Bank. “Since our deployment of ciboodle, significant improvements have been made in the areas of customer experience, business efficiency, technology optimisation and flexibility.”

Yesterday, Standard Bank presented its case study to the conference participants at the CRM Summit 2008 in London. After hearing presentations from three companies, the summit delegates voted to decide the winning finalist.

“It’s always a rewarding experience when one of our customers is recognised for their achievements in CRM, especially at a major event like the Gartner CRM Summit,” said Mike Hughes, Managing Director, Graham Technology. “Standard Bank have shown great vision and determination to improve their customer facing operations, and we are delighted to have been able to help them make that vision a reality.”

About Graham Technology
For over 20 years, Graham Technology has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology’s clients, while reducing their operational costs.
Headquartered in the United Kingdom, Graham Technology has customers in twelve countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world’s leading customer-centric technology providers.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here