Service Is A Contact Sport!


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You can not understand the service game until you realize that…

What your customers believe about you and your organization can never be better or stronger than what your employees believe about you and your organization.

If you want your customers to have exceptional experiences that are aligned with your brand, your employees first must have great experiences and internal service cooperation.

There is a clear connection between what your employees believe about you and your external brand and experiences.

Are you investing in your internal experiences and brand?

The best companies whose brand and brand promise are aligned with the customer experiences win the service game from the inside out.

I challenge you to use the infographic below to create a culture where everyone is focused on serving!

I guarantee you will drive intense levels of customer loyalty.

Service Is A Contact Sport

Click on image to see full infographic

Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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