Self Service Apps: A Service-Centric Need In The Wake Of Covid-19


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It has become necessary to transform our workplaces and our education to function effectively digitally. Companies that can make good use of technology to continue and rethink their business model for the future, accelerating digital transformation with app development, will be one step ahead of their competitors.

As the coronavirus continues to spread around the world, economic downfall is already predicted. More than a dozen international companies have announced that they will lose their financial targets in the next quarter due to the combined impact of supply chain disruptions and weakened customer demand.

Everyone have been using self-service apps, for example the payment apps that used for bill payment and other financial transaction enable us to perform the service on our own through this apps.

Let’s focus on why these segment of app are so famous and never lose customers.

Why Self-Service App Development Are So Successful?

Starting with its key pointers,

Speedy experience

It is not surprising that speed is the main reason for self-service apps. A significant number of customers cited quick response times as the most crucial characteristic in terms of customer experience. However, it isn’t a fact that doing yourself and not counting on others makes it faster. Sometimes speed is the only reason. Amazon, since the introduction of one-click checkout on its apps,

It has become one of the largest retailers in the world and are now considered technically similar to Google, Apple, and Microsoft; considering the way, it started as a bookseller platform.


The phone is now biometric-enabled and smartly secured, which is missing from desktop and laptop computers. This means that you don’t need complicated passwords or security registration systems, but your face or fingerprint comes into use here. This further speeds up the process and removes additional steps to do what you need.


With self-service mobile app development, you can create the customer journey the way you want. Without the limitations of a web browser, an application can do almost anything it requires until it accesses the camera, GPS location, and device storage. This allows you to run incredibly efficient applications, and customers can now book flights and hotels, apply for a credit card, or even buy a home.

As restaurants are forced to use a takeout or delivery model in the current stage, the company can enable a smooth transition to integrate infrastructure to accept mobile orders and payments and carry out commercial activities, while many restaurants close completely.

Great UI/UX

An excellent interface or user interface design is to help the user to perform a given task most simply and efficiently. Although appearance is undeniably important, the core of an excellent user interface is its function: in terms of navigation, it must be intuitive enough to be invisible.

Why Self-Service App Development Is What You Need Now?

As consumers rely more on mobile devices these days, such as iPhone, iPad, and Android smartphones and tablets, to communicate with the world around them, companies have new opportunities to serve these customers through a new and innovative way. Companies are increasingly finding ways to help their customers help themselves, with online and mobile self-service apps used for everything from pizza orders to delivery tracking, monitoring sensitive financial or health information.

Recently, the customers have become extremely demanding. They want answers right in front, as they order and if the wait is long, customers will leave early.

However, swift service enablement is what customers prefer more these days. As the application for self-service have huge penetration in multiple sectors, which also means high probability of business opportunities. Having customer centric self-service app development for your business could help you stay unaffected in this pandemic situation and sustain the momentum of growth in the future.

Choice is all yours!

Panacea Infotech which is leading app development company in USA with immense expertise in developing business apps that speak about your organization’s vision can assist in end-to-end support.

Speak to us for a successful venture

Nitin Nimbalkar
Over 17 years of experience into various IT domains, I have developed expertise in developing business strategies and management. With an innate ability to achieve results, I believe in creating strategic application to face business challenges.


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