Leading software vendors will expand International operations through opportunity sharing and functional cooperation
July 26, 2009 – Ransys Feedback Technologies, a leading global provider of EFM (Enterprise Feedback Management) solutions and AIPoint Ltd., a leading vendor which develops Workforce Management (WFM) systems for the International call center markets, have announced the forming of a strategic partnership between the two companies to boost the market reach and penetration of their proprietary solutions.
Ransys C.E.O. and founder, Mr. Ran Erhard, says that Ransys constantly seeks new partners and affiliates. “Our never ending quest is to provide enterprise wide solutions for organizations seeking to better listen to what their customers are telling them. AIPoint’s customer base can help us leverage our presence in existing and in new markets. Thus, I believe that partnering with AIPoint and integrating their Workforce Management system with our Enterprise Feedback Management Suite will help us reach this quest. I am very confident that this partnership will be a great success.”
AIPoint C.E.O. and founder, Mr. Asi Barak, says the partnership with Ransys is expected to bring much added value to both companies as well as their customers. “Especially in this troubled economic climate, many intensive service organizations realize they cannot afford to do without solutions that optimize their contact centers’ work processes as well as provide continuous feedback on their effectiveness. In that respect, EFM and WFM are not only just two sides of the same efficiency coin, but each one can be used to evaluate and improve the work of the other. Ransys’ proven experience and excellent reputation in the CC industry make them an obvious partner for AIPoint, and l believe that working together will allow us to reach and assist even more customers worldwide.”
Besides opportunity-sharing and channel development, the companies are eager to show the unique added benefit of using both solutions in the same work environment. “We already share many customers, which of course proves how complimentary our solutions are. The natural progression is to allow direct integration between the systems and provide value which is greater than the sum of its parts. For example, Attentive ACE® metrics on agent performance can be used as indicators for WFMPlus™ training management processes, or even incorporated into the scheduling as an optimization parameter to maintain consistent levels of agent quality throughout the day. We are already discussing the possibility of executing pilots and case studies with a number of our joint customers.”
About Ransys
Ransys Feedback Technology is a leading global provider of Enterprise Feedback Management solutions that has developed Attentive® Suite; a platform that allows organizations to reduce costs by managing all of their feedback needs using one consolidated feedback platform.
Attentive ACE®, which is a key module in the Attentive® Suite, is a daily operational tool for front line mangers that improves employees’ and customers’ engagement by utilizing the voice of the customer at the right time and place. It has built-in coaching, recovery, and change requests workflows, which are based on aggregated front line managers’ conclusions and recommendations that drives higher customer satisfaction, loyalty and retention and leads to operational cost savings and improved revenues.
About AIPoint
AIPoint Ltd. develops specialized workforce management solutions for highly complex contact center environments. The WFMPlus™ system offers comprehensive solutions for total HR & WFM management for Customer Care, Field Service, Health Care, and other service industries. It includes modules for handling: Workload (calls) forecasting; Shift planning; Agent scheduling; Employee transportation; Employee Training; Human Resource Management; Real-time shift management; Employee Appraisals and Rewards; Advanced reporting services; and more….
AIPoint’s customers include market leaders in a variety of industries from telecom to airlines. It continues to expand its customer base in Israel and worldwide.
Additional information can be found at www.aipoint.com and www.ransys.com
