Provides Business Users with Simplified Control and Management of Real-Time Interactive Communications to Improve Customer Experience
LANHAM, MD, (September 10, 2008) –Pitney Bowes Group 1 Software today introduced EngageOne™ Interactive Communications, a new solution that expands the capabilities of the Company’s Customer Communications Management (CCM) Suite. EngageOne Interactive enables business users to easily create, deliver, and manage real-time personalized, interactive customer communications, such as correspondence, new business applications and negotiated documents, across the enterprise.
EngageOne Interactive offers an efficient and effective means to replace costly and hard to maintain legacy correspondence applications. Business users gain complete control of content and design of interactive documents, creating pre-defined templates. Template management, version control and workflow approval, along with metrics and analytics, ensure the quality of every document before it is delivered to the customer. Front-office users can quickly and easily find the right template and tailor the communication to the specific needs of the customer interaction.
EngageOne Interactive is the first offering from Pitney Bowes Group 1 Software’s new EngageOne service-oriented architecture (SOA) framework. The solution is engineered to ease deployment and integration with a variety of business applications, including Pitney Bowes Group 1 Software’s data capture, data cleansing, mail efficiency, document composition, document archive and content management services for a true end-to-end content solution.
“Organizations are focused on improving every aspect of the customer experience—from delivering high-volume, multi-channel, personalized transactional documents to on-demand and real-time interactive communications, requiring a personal human touch,” said Kemal Carr, president, Madison Advisors. “Pitney Bowes Group 1 Software’s EngageOne Interactive solution provides organizations with a web-based editing environment that empowers front-office users with the necessary flexibility and control to create relevant, high-quality communications, quickly and efficiently. This helps reduce the IT costs associated with document creation and provides opportunities for postal savings by delivering communications through preferred channels.”
“Today’s enterprises require faster, more intelligent personal interaction that enables them to differentiate the customer experience, improve customer loyalty and increase market share,” said Lisa Sutrick, EngageOne Interactive product manager, Pitney Bowes Group 1 Software. “EngageOne Interactive ensures a highly productive, accurate, personal interaction each and every time. With the ability to more quickly respond to market, competitive or customer conditions, organizations can ensure that customer communications help build the brand and drive additional revenues.”
EngageOne Interactive enables organizations to:
• Easily Create Communications In-Context – Through its web-based WYSIWYG (what you see is what you get) document editor, front-office users can easily create and manipulate communications in-context of the document itself, and present the document exactly as it will be printed.
• Improve Business Process Automation – With built-in document management, workflow, web services and optional archive for easy integration in existing systems, interactive documents can be shared and accessed across the enterprise.
• Reduce Costs – By relying on a combination of functions that reduce preparation time, organizations can accurately respond to more customer inquiries in a shorter time frame, and reduce production printing and mailing costs.
EngageOne Interactive general availability is mid-November 2008.
About Pitney Bowes Group 1 Software
Pitney Bowes Group 1 Software, part of Pitney Bowes, Inc. (NYSE:PBI), provides innovative software solutions that help more than 3,000 organizations maximize the value of customer data to improve profitability, increase effectiveness, strengthen customer relationships and streamline mailroom operations. Its comprehensive Customer Data Management (CDM), Customer Communication Management (CCM), and Mailing Efficiency solutions span from database to delivery, adding value to every aspect of communication. Industry leaders – Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells Fargo – rely on the company’s solutions. Visit www.g1.com and www.pb.com for more information.
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Of Note
This press release contains forward-looking statements that involve risks and uncertainties. For this purpose, any statement that is not a statement of historical fact is a forward-looking statement, including without limitation statements concerning market demand for Pitney Bowes Group 1 Software’s products and solutions, the potential benefits of Pitney Bowes Group 1’s software to customers, and the integration of Pitney Bowes Group 1’s software offerings with existing solutions. Factors that may cause these statements not to be true or to differ materially from the manner in which they are presented include potential difficulties related to third party integration of Pitney Bowes Group 1’s software, market acceptance of Pitney Bowes Group 1’s offerings, decreased spending by customers or potential customers on technology solutions and the impact of economic trends that affect generally the market for Pitney Bowes Group 1’s software and other product offerings. Pitney Bowes Group 1 takes no responsibility to update any forward-looking statements.
